Virtual Agent, helpful by design

An integrated conversational tier-0 support, on and off device, optimized for entertainment and smart home devices. Built on our device knowledge graph, and more powerful when combined with QuickSet®.

Our Offerings

Simplifying setup of devices by handing off the onboarding to a second screen. Self-service support for Entertainment and Smart Home devices

Meet Virtual Agent

The self-service support for Set-up, feature discovery & troubleshooting.

When combined with QuickSet® it is enhanced with the knowledge of existing devices at the home including real-time access to secure remote troubleshooting feature.

Support non Matter enabled IoT devices such as lights, switches, etc. irrespective of the protocol used

Virtual Agent and QuickSet®

When combined with QuickSet® it is enhanced with the knowledge of existing devices at the home including real-time access to secure remote troubleshooting feature.

Use Virtual Agent to easily onboard Smart Home and Entertainment devices - by scanning a QR code, the Virtual Agent takes over, allowing for quick and effortless integration to provide a seamless user experience.

Virtual Agent complete solution

Virtual Agent can help throughout the complete customer journey from compatibility checking to initial set-up, feature discovery and troubleshooting.

Compatibility Checker

The compatibility checker helps users ensure device compatibility. If unsure, it prompts the user to send a picture to the human support team for analysis. If incompatible, the team provides advice & guidance on how to fix.

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Smart Feedback Loop

During a troubleshooting session, users can expedite the process of reaching a resolution by taking a pictures of their situation and upload it to the Virtual Agent.

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Troubleshooting & hand-off

This feature enables users to quickly and easily troubleshoot technical problems at home. Powered by QuickSet, the Virtual Agent detects devices and their status which helps solves issues quicker. If it can't be solved, the session can easily be handed off to a human agent, with all necessary context provided for an efficient follow up process.

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Cross screen continuity

Start a conversation on one device and seamlessly transfer it to another device, Virtual Agent remembers the conversation state and context which can be used to send more information to a Smart Phone, for example to download a Product Manual or to expand the types of user input available on a second screen device.

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Dynamic skinning

Customers can choose from a wide range of color palettes and design elements such as font styles and sizes, image backgrounds, and logo placement. This feature allows to personalize their virtual agent's appearance and make it look unique, giving an even better customer experience.

The UEI difference

Our solutions help consumers easily control and connect devices in their home. Learn more.