A Global Company

Experience working with a global network of associates dedicated to providing outstanding customer service

Customer Support/Order Desk Representative

In this role you are responsible for delivering the right products, in the right quantities with the right lead time and the right costs to customers, accompanied by the correct documentation. Customers are leading brands in IoT, Smart Home, Subscription Broadcasting, Consumer Electronics and Mobility like Orange, UPC, Ziggo, Vodafone, Samsung, Sony  located worldwide. You act as the interface between departments with respect to sales forecasts, sales orders, order acknowledgements, deliveries and customer returns. You have daily contact with colleagues, sales managers, customers, distributors, logistic providers et cetera.

 Main tasks & responsibilities:

  • Giving customer service by follow up on customer requirements
  • Sales order processing
  • Timely delivery, preparation and instructing warehouse and third party logistics providers
  • Communicate with stakeholders
  • Trouble shooting, problem solving and escalate when necessary

Role requirements:

  • Bachelor degree
  • 3-5 years relevant work experience
  • Team player
  • Good command of English language and minimum 1 other foreign language (Dutch is not required)
  • Good analytical and communication skills
  • Service providing and flexible attitude

Our offer:

A challenging job in an international environment. Be part of a team that has a true passion for innovation and technology. UEI offers talent the opportunity to develop oneself and grow both horizontal or vertically throughout the global organization.

Contact details:

For more information about Universal Electronics, and the role offered, please contact Tanya Traill - Manager Customer Order Desk or Rianne Schutte - HR Manager. Phone: +31 534888000. Please send your application to - 

Universal Electronics B.V., Colosseum 2, 7521 PT Enschede, The Netherlands

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