A Global Company

Experience working with a global network of associates dedicated to providing outstanding customer service

Customer Order Desk Representative

In the role of Customer Order Desk rep (CODR) you are responsible for delivering the right products, in the right quantities with the right lead time and the right costs to customers, accompanied by the correct documentation. Customers are distributors and large retail chains located worldwide like for instance  Mediamarkt, Saturn, EP, Amazon. The CODR acts as the interface between departments with respect to sales forecasts, sales orders, order acknowledgements, deliveries and customer returns. You have daily contact with colleagues, sales managers, customers, distributors, logistic providers et cetera and you report to the Customer Order Desk Manager.

Main tasks & responsibilities:

  • Giving customer service by giving follow up on customer requirements
  • Meeting the targets and KPI’s set for the operations department and customer order desk
  • Obtaining and analyze accurate forecast information and monitor stock levels
  • Sales order processing and entering orders in ERP system
  • Correctly and on time schedule, reschedule and cancel sales orders in the system
  • Proving the customers with order confirmation, delivery times and shipping information
  • Preparation of sales orders and instruct warehouse and third party logistics provider
  • Enter approved returns and communicate with stakeholders
  • Correctly administrating all transactions and archive appropriately
  • Trouble shooting, problem solving and escalate when necessary
  • Act as team player and back up for colleagues

Candidate profile:

  • College degree
  • 1+ years’ work experience in a similar role
  • Good command of English language; (near) native command French language.
  • Good analytical and communication skills
  • Stress resistant, hands on, trouble shooter, structured
  • Logistic knowledge and experience with ERP Systems, MS Office are a plus
  • Team player and pro-active attitude

Our offer:

A challenging role in an international B2B and retail environment. Career possibilities within role and organization on national and international level.


Please send your application to Rianne Schutte – HR manager ( For questions call +31 534888000.

Apply Now!